Customer Service

We are a small business with a BIG concern for your needs.

Questions or Concerns?
Review our Store Policies or ​​Contact Us.

• I maintain office hours (Monday through Friday, 9am to 4:00pm Central-Chicago time), but I still answer our voice mail messages, emails, etc. I understand that many longarm quilters do their own and their customer quilting in the evenings, weekends, and holidays and things often happen outside of business hours.
• Drop me a line and, if available, I will respond ASAP.

Sewing Machine Repair

Frequently Asked Questions (FAQs)

​I tried logging on but the website is not accepting my password. How do I reset my password?
When you click on Log In, click on the Forgot Your Password under the password field. Specify your email address.  An email will be sent with a link.  Click on that link and type a new password, then click Submit.

I can't LOG IN
  You are probably getting the "REGISTER" screen instead of "LOG IN."  If you click "LOG IN" at the top of the window where it says "LOG IN / REGISTER" you should get a window with only a place to enter your email and password.

I purchased a Digital download.  How can I download it?
An Order Confirmation will be sent to your email.  You will find a link there to download the file(s).  Depending on what you purchased, there may be a limit as to the number of times you may download it.

Sewing machines, like us, require attention.  Check out our Sewing Machine Service page for helpful tips and advice.  Contact us, if you are local, for regular maintenance, service and repair.