Privacy Policy
How We Collect, Use and Store Your Information
- Our primary purpose in collecting user information is to provide you with a safe, smooth business transaction and the products and services that you have requested. We only collect and hold information that you have given us through the course of a transaction, or communication through email or social media and messaging services such as Facebook, Twitter, Instagram, etc.
- We never share, sell, lease or exchange customer information to any third parties for any reason.
- Your personal information is kept strictly confidential.
- It is used for shipping, billing, and communication purposes only.
- We send out monthly newsletters (according to the group to which you have subscribed) and occasional offers to our customers. It is also used to communicate directly with you concerning questions, suggestions, or comments you might have regarding services or products you are interested in purchasing or have purchased through our website.
- You may unsubscribe from our email lists at any time using the “unsubscribe option” provided in every email offer. Or you may contact us the change, unsubscribe or delete your account with us.
- Links to Other SitesOur Site may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our Site you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.
Shipping Policy
Domestic Shipping
Most orders are shipped within 24 - 48 business hours (weekend and holidays excluded)
We ship primarily by USPS Priority Mail. You will be notified when shipped and receive tracking and delivery information
Approx delivery time is 2-3 days
We occasionally use carriers other than the US Postal Service at our discretion
State Sales tax of 7.25% will be added for Illinois residents only
Free USA shipping on orders over $75.00
International Shipping
We ship via USPS Flat Rate Priority Mail as we find it to be the most economical way
USPS Express mail is available by request
Please check your 'Ship to' address for postal format as we will be using it for your 'Ship to' address and we are not responsible for mis-delivered orders due to incorrect or insufficient address information
If necessary send us an email with your 'Ship to' address in proper format or note it in the special instruction box during checkout of your order
Any customs duty or taxes are the sole responsibility of the customer
International shipping charges will be adjusted to reflect the actual postage amount as our shopping cart only reflects US based shipping.
Flat Rate envelopes hold approx $65.00 of fabric or approx 6-7 yds
Flat Rate medium box holds approx $230.00 of fabric
International orders over $200 receive a $9.00 credit towards postage
Most orders are shipped within 24 - 48 business hours (weekend and holidays excluded)
We ship primarily by USPS Priority Mail. You will be notified when shipped and receive tracking and delivery information
Approx delivery time is 2-3 days
We occasionally use carriers other than the US Postal Service at our discretion
State Sales tax of 7.25% will be added for Illinois residents only
Free USA shipping on orders over $75.00
International Shipping
We ship via USPS Flat Rate Priority Mail as we find it to be the most economical way
USPS Express mail is available by request
Please check your 'Ship to' address for postal format as we will be using it for your 'Ship to' address and we are not responsible for mis-delivered orders due to incorrect or insufficient address information
If necessary send us an email with your 'Ship to' address in proper format or note it in the special instruction box during checkout of your order
Any customs duty or taxes are the sole responsibility of the customer
International shipping charges will be adjusted to reflect the actual postage amount as our shopping cart only reflects US based shipping.
Flat Rate envelopes hold approx $65.00 of fabric or approx 6-7 yds
Flat Rate medium box holds approx $230.00 of fabric
International orders over $200 receive a $9.00 credit towards postage
Return Policy
We want you to be happy with your purchases.
- We cannot accept fabric if it has been cut, washed or has been in a smoky environment.
- Returns must be made within 14 days
- Please call or email us first to get an RMA ( return material authorization) number for your return
- No patterns, books or kits or software can be returned due to copyright issues
- End of Bolt pieces cannot be returned
- Special order fabric is not returnable nor refundable